To provide every client and garment with the time and attention they deserve, please review the following policies before booking or proceeding with alterations.

Payment & Refunds

• Payment for alterations is due in full at the first fitting, unless otherwise arranged.

• All alteration payments are final and non-refundable.

• Payment reserves time within the Designs X Nadine production schedule and allows work to proceed on your garments.

Turnaround Times

• Alteration timelines vary depending on the garment, complexity of the work, current workload, and event date.

• During busy bridal and formalwear seasons, standard non-bridal and non-event-date alterations may require up to 6–8 weeks for completion.

• Garments without a communicated event date or requested completion date will be scheduled according to the standard turnaround timeline and current production schedule.

• If you need your garment by a specific date, please communicate that date at your first fitting.

• Faster turnaround may be available when the schedule allows and is subject to an additional rush fee.

• Acceptance of a garment does not guarantee an expedited completion date unless a specific timeline has been agreed upon.

Rush Alterations

• Rush alterations may be available depending on the current workload and complexity of the garment.

• Additional rush fees apply when work must be prioritized outside of the standard production schedule.

• Please communicate any event dates, travel dates, or other firm deadlines before alterations begin so appropriate scheduling can be determined.

Fittings

• Clients are responsible for bringing all shoes, undergarments, shapewear, and accessories that will affect the fit or length of the garment.

• Changes to shoes, undergarments, posture, weight, or body measurements after the initial fitting may require additional alterations and additional fees.

• Clients are expected to arrive on time. Late arrival may require the appointment to be rescheduled.

Changes & Additional Work

• Alteration pricing is based on the work determined at the fitting.

• Any changes requested after the initial fitting or additional work discovered during the alteration process may result in additional charges.

• Significant design changes or additions beyond the originally agreed-upon alterations will be quoted separately.

Pickup & Final Fitting

• Completed garments should be tried on and picked up at the client's scheduled pickup appointment whenever applicable.

• Clients are responsible for inspecting and approving completed alterations at pickup.

• Garments left more than 30 days beyond the scheduled pickup date may be considered abandoned and may be subject to disposal or liquidation, with payments forfeited.

Scheduling

• Designs X Nadine makes every reasonable effort to honor scheduled appointments and estimated completion timelines.

• Appointments may occasionally need to be adjusted due to unforeseen circumstances, including emergencies, severe weather, or circumstances outside of our control.

• If a scheduling change is necessary, clients will be contacted as soon as reasonably possible.

Garment Care & Storage

• Designs X Nadine takes reasonable care when handling and storing garments.

• Garments left in the studio remain at the client's own risk.

• Designs X Nadine is not responsible for loss, damage, or delays resulting from circumstances outside of our reasonable control, including severe weather, hurricanes, flooding, power outages, or other unforeseen events.

Severe Weather

• In the event of a named storm, hurricane, or significant weather event, clients may be asked to retrieve their garments in advance when feasible.

• If garments remain in the studio, reasonable precautions will be taken to protect them; however, protection from weather-related damage cannot be guaranteed.

Agreement to Policies

By booking an appointment, proceeding with alterations, leaving garments in the care of Designs X Nadine, and/or submitting payment, clients acknowledge and agree to the applicable Designs X Nadine policies.

Please communicate any firm event date, travel date, or required completion date at your first fitting so that we can confirm whether your requested timeline can be accommodated.